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Support

Last updated: October 17, 2026

Need help with The Guard BJJ, or want to report something in the community? Write to us. This page also answers the most common questions.

Contact

hello@theguardbjj.app

Safety reports: we aim to respond to and review every safety report within 24 hours. For a safety report, use the subject line Safety report.

For other questions, we answer as soon as we can.

What to include in a safety report

Reporting inside the app is the fastest way, because it attaches the content for us. If you write to us instead, include:

What to include in a support request

Common questions

How do I report someone?

In the iOS app, tap the ••• menu on their profile, on a feed card, or on their row in Students or Ranking, then choose Report. Pick a reason (Inappropriate photo, Offensive name or text, Harassment or bullying, Spam, Impersonation, or Something else), add details if you want (up to 500 characters), and tap Send report. We review every report within 24 hours. See the Community Guidelines. Reporting inside the app is available on iOS today. On Android, write to us at hello@theguardbjj.app for now.

Will the person know I reported them?

No. Your identity is never shown to the person you report.

How do I block someone?

Tap the ••• menu on their profile, feed card, or row, choose Block, and confirm. You and that person stop seeing each other in the community: profiles, workouts, feed, rankings, member lists, and notifications are hidden in both directions, and any follows between you are removed.

How do I unblock someone?

Go to Profile, Settings, Community, Who sees you, then Blocked students, and tap Unblock next to the person. Once unblocked, you can see each other again. Follows that were removed when you blocked are not restored, so you will need to follow again.

How do I delete my account?

In the app, go to the Profile tab, then Settings, Account, and tap Delete Account. If you no longer have access to the app, you can ask by email. Step by step instructions are on the account deletion page. Your blocks are removed with your account.

How do I control who sees my activity?

Go to Profile, Settings, Community, Who sees you (the Privacy screen). The Visible student switch decides whether other students at your school see you at all. When it is on, you choose what they see: Share workouts, Share stats, Appear in ranking, and Share achievements. When it is off, you are invisible: no one at your school sees you, and you do not see them. To remove one specific person, block them.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple on iOS and by Google Play on Android. Manage or cancel them in your Apple Account or Google Play settings. We do not receive your payment details.

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